SHIPPING & RETURNS

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EVERYTHING ON MY WEBSITE IS MADE AFTER YOU PURCHASE. I MAKE EVERYTHING BY HAND MYSELF. CURRENT TURNAROUND TIME IS 28 BUSINESS DAYS.

- current lead time is 28 business days -

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USA ORDERS

Please allow 21 business days for your order to be made. It will then be shipped to you via USPS first class mail. Please keep in mind we are still experienicng delays due to COVID-19 so please be patient. To track your order, you can use the tracking number provided to you once you receive your shipping notification email.

INTERNATIONAL ORDERS

I am currently shipping internationally to the UK, Spain, Ireland and Canada. If you'd like me to ship to a specific country please message me via the 'contact' page and I'll try to add it!

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- please make sure you've provided the correct delivery address. I am a small business and a one woman show. You will not receive a refund if the item is lost due to an incorrect shipping address.

 

- once your package has been shipped, I know as much information as you do. It is no longer in my hands so for any issues regarding tracking or delays you will need to contact the delivery service.

- we are still experiencing some delays due to COVID-19. I appreciate your patience!

SHIPPING POLICIES

PLEASE READ OUR SHIPPING & REFUND POLICIES VERY CAREFULLY BEFORE YOU PLACE AN ORDER.

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RETURNS & REFUNDS

NOT ALL ORDERS ARE ELIGIBLE FOR RETURNS & REFUNDS.

 

All products are made to order, specifically for you. Please shop wisely and look at my size guide before you order. If you ARE eligible for a return, the buyer is responsible for return shipping. Please reach out to me within 7 days and keep all the tags on! Items MUST be returned in original condition otherwise you will not be eligible for a refund.

you may return your items for a refund if...

- your item arrives damaged

- your item is incorrect

you can not return your item for a refund if...

- you selected the wrong size

- you have damaged the item

- you entered the wrong shipping address

- the item doesn't fit but was advertised correctly

If you are experiencing issues with your order, please reach out to me via the 'contact' page or email me at taraelisadesign@gmail.com and I will do my best to get back to you within 3 business days.

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